At Deniselamp.com, customer satisfaction is our top priority. We understand that sometimes customers may need to return a product.
Important Notes: You can receive a full refund within 24 hours of placing your order. After this period, refund requests will be subject to certain handling and processing fees(20%). Once the order has been shipped, refunds are not possible; you must follow the return process after receiving the goods.
If a customer needs to replace any products in their order after placing it, please contact our team within 48 hours. Otherwise, the order will be shipped as originally placed.
Our policy allows for returns and refunds under the following conditions:
Eligible Return & Exchange
If there is a problem with the product quality or it is damaged during transportation, we will offer free return and exchange services.
If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.
Return Policy
You have 30 days from the date of receipt (as indicated by your tracking number) to return or exchange your purchase. To be eligible for a return, the item must be unused and in its original condition with original packaging.
For products received between Dec 24th, 2023 and Dec 31th, 2023, return time will be extended by 40 days.
Returns Process
Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 1: Submit an inquiry including your reason for return at support@deniselamp.com
Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 6: We will process your return within 3-5 business days of receiving your returned items.
Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
If the customer does not comply with the return policy, any potential risks and losses will be borne by the customer.
Refunds (if applicable)
If approved, your refund will be processed and credited to your original payment method within a few days.
Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account and contact your credit card company and bank for further information. If you still have not received your refund, please contact us through our contact page.
We are committed to upholding your consumer rights. If you have any concerns about our compliance, please don't hesitate to contact us
Email: support@deniselamp.com
Tel: 6572479027
Address:5468 Segundo Dr, Loveland
CO, 80538 US
Working Time: