Payment
Free shipping for all orders. No minimum purchase.
We currently accept major credit cards (VISA/MASTER/MAESTRO/JCB/AMERICAN EXPRESS/DINERS CLUB/DISCOVER).
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.
You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed.
Order Processing Time
- It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
- Generally, orders are shipped within 7-21 working days of order confirmation/payment. Orders made on the weekends might experience delay.
- Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping Cost & Transit Time
Due to logistics reasons, we currently only support logistics shipping in the United States/England/Canada/Australia, other countries do not yet support delivery.
|
Country |
Estimated Delivery Time |
Shipping Cost |
Courier |
||
|
USA |
7-21 days |
Free Shipping |
UPS/Fedex/DHL |
||
|
England |
10-25 days |
Free Shipping |
UPS/Fedex/DHL |
||
| Canada | 7-21 days | Free Shipping |
|
||
| Australia | 10-25 days | Free Shipping |
|
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Note:
1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 25-45 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.
Shipping Location:
- We only offer delivery on U.S. Excluding Colorado,Alaska, Hawaii, Puerto Rico, Guam .
- P.O. Box or APO/FPO/DPO and International delivery are not available now.
Tracking
- You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
- Tracking information may take 48 to 72 hours to update.
- If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Delivery Time Exceeded
International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@deniselamp.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.
Order Cancellations
- We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
- Orders can't be canceled once the parcel is shipped out.
About Tax
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges.
We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
contact us
Email: support@deniselamp.com
Tel: 657 247 9027
Address:5468 Segundo Dr, Loveland
CO, 80538 US
Working Time: