About Product

Are your products the same as the famous brands?

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

Why are your prices so cheap?

We are devoted to create a destination for lamp and lantern enthusiasts, where they can discover unique and inspiring designs that are both affordable and high-quality.Our products come from our own factory.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

About Order

Can I change/modify my shipping address/sizes?

We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Please kindly contact our serviceman via email address: support@deniselamp.com
We will try our best to serve you well.

Can I cancel my order?
Yes, you can. There are two types of order cancellation:
1. We can help you cancel the order BEFORE shipment.
2. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1. Items are in different warehouses.
2. Different items need additional preparation time.
3. Weight limit of customs or courier.
You will receive an email notification when each parcel is shipped.

About Delivery

When can I get the parcel?

Total Delivery Time = Processing Time + Shipping Time
Processing Time: Before shipping your order, normally we need 3-5 business days to prepare your products, do strict quality-control tests and carefully package the items. So the processing time is separate from the shipping time.
Shipping time: Normally it will take 7-15 business days by Standard Shipping method.

*Due to the COVID-19 pandemic, processing time might be delayed 2-3 business days. Delivery might be delayed within 10-20 days.
We appreciate your kind understanding. Please pray with us for the world to get through this tragedy sooner safely.

Why does it show my package has been delivered but it hasn’t?
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID.
If you still cannot find your package, please contact our Customer Care Team via email support@deniselamp.com.

Why it shows that my tracking number is invalid?
If there is a tracking number, it means that the parcel has been shipped out.
The parcel is sent from our warehouse first. Then parcels will arrive in the shipping company's processing center by plane. Then each shipping company will pick up parcels from the airport. Once they have scanned those parcels, the website will update the tracking number. It may take 3-5 days to see any activity once it has shipped out from our end.
Please allow some time for the courier to update the latest tracking info after reaching next station.

About Return & Refund

Returns & Refunds

If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: support@deniselamp.com), they will reply to you in 24 hours(except weekends and holidays) and give you further information and some useful advice.

How do I receive my full refund?
We will offer a full refund for all returnable items, excluding the shipping fee, return insurance fee.
Coupon codes and points will not be refunded as monetary value.
As soon as you discover a wrong/defective/stained item, please contact our Customer Care Team with:
1. The order number
2. The SKU number or pictures
3. A description of the problems and some clear pictures
We'll get back to you as soon as we can.

Full Refunds
We offer the full refund on any items that are found to be faulty or damaged due to our fault. Damage because of the fault of the third party or customer's own fault cannot apply for the refund.

Partial Refunds
We also offer a partial refund on returned items which have some original parts missing. In such a case, the customer can only get a partial refund.
Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product. In the case of free post, consumers are responsible for the return shipping cost.

What should I do if my refund is incorrect?
We’re really sorry if we’ve made a mistake with your refund!
Please contact our Customer Care Team and we’ll sort it out for you as soon as possible.
The following may affect the amount you have been refunded:
1. The delivery charge, which is only refunded for canceled orders before shipment.
2. Any discounts/points that were applied when you check out, which may not now be applicable.

About other common problems
How do I unsubscribe？
You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions. Or you can contact us to help you unsubscribe with the email address support@deniselamp.com

Will you save my personal information?
We respect your privacy and keep your personal information confidential.
When you visit our site, the information collected is stored by your browsers, such as your name, phone number, postal code, and address. Cookies can be used to recognize your IP address and provide faster access to our site. You can restrict the use of cookies by changing the settings in your browser, which may limit your access to our site.
*If you have any questions, please feel free to contact our customer service team.You can contact us by Email: support@deniselamp.com
Online Service Time – 9:00 am to 6:00 pm PST office hours

Contact Info

Email: support@deniselamp.com

Tel:‪ 6572479027

Working Time:

DeniseLamp TEAM

Payment
Free shipping for all orders. No minimum purchase.

We currently accept major credit cards (VISA/MASTER/MAESTRO/JCB/AMERICAN EXPRESS/DINERS CLUB/DISCOVER).

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

You should receive a tracking confirmation email to track the status of your order within the 3-5 business day handling time after your order has been completely processed. 

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 7-21 working days of order confirmation/payment. Orders made on the weekends might experience delay.
• Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

Due to logistics reasons, we currently only support logistics shipping in the United States/England/Canada/Australia, other countries do not yet support delivery.

Country	Estimated Delivery Time	Shipping Cost	Courier
USA	7-21 days	Free Shipping	UPS/Fedex/DHL
England	10-25 days	Free Shipping	UPS/Fedex/DHL
Canada	7-21 days	Free Shipping	UPS/Fedex/DHL
Australia	10-25 days	Free Shipping	UPS/Fedex/DHL

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Note:

1.For large items, if the package size is more than 39 inches (100 cm), we will use sea freight and the shipping time is 25-45 days. We hope you can understand.
2.If your project is urgent, you can contact customer service to expedite your order for an additional fee.

Shipping Location:

1. We only offer delivery on U.S.  Excluding Colorado,Alaska, Hawaii, Puerto Rico,  Guam .
2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@deniselamp.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. 

We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

contact us 

Email: support@deniselamp.com

Tel: 657 247 9027

Address:5468 Segundo Dr, Loveland 

CO, 80538 US

Working Time:

 

At Deniselamp.com, customer satisfaction is our top priority. We understand that sometimes customers may need to return a product.

Important Notes: You can receive a full refund within 24 hours of placing your order. After this period, refund requests will be subject to certain handling and processing fees(20%). Once the order has been shipped, refunds are not possible; you must follow the return process after receiving the goods.

If a customer needs to replace any products in their order after placing it, please contact our team within 48 hours. Otherwise, the order will be shipped as originally placed.

Our policy allows for returns and refunds under the following conditions:



Eligible Return & Exchange
If there is a problem with the product quality or it is damaged during transportation, we will offer free return and exchange services.

If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.

Return Policy
You have 30 days from the date of receipt (as indicated by your tracking number) to return or exchange your purchase. To be eligible for a return, the item must be unused and in its original condition with original packaging.

For products received between Dec 24th, 2023 and Dec 31th, 2023, return time will be extended by 40 days.

Returns Process
Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned.

Step 1: Submit an inquiry including your reason for return at support@deniselamp.com

Step 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order.

Step 3: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.

Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.

Step 5: Notify us via email that you have sent your return and provide us with your tracking number if applicable.

Step 6: We will process your return within 3-5 business days of receiving your returned items.

Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory.

If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.

If the customer does not comply with the return policy, any potential risks and losses will be borne by the customer.



Refunds (if applicable)
If approved, your refund will be processed and credited to your original payment method within a few days.



Late or Missing Refunds (if applicable)
If you have not received your refund, please check your bank account and contact your credit card company and bank for further information. If you still have not received your refund, please contact us through our contact page.

We are committed to upholding your consumer rights. If you have any concerns about our compliance, please don't hesitate to contact us 

Email: support@deniselamp.com

Tel: 6572479027

Address:5468 Segundo Dr, Loveland 

CO, 80538 US

Working Time: