Crystal Petal Linear Chandelier

Plan your delivery with the size of your fixture and your installation date in mind.

• Processing: Most orders take 3–7 business days to process. Orders placed on weekends or major U.S. holidays begin processing on the next business day.
• Delivery estimate: Our published estimate is 23–37 business days in total, including processing and transit. Smaller items may arrive sooner.
• Shipping area: Standard shipping is free with no order minimum for eligible continental U.S. addresses. We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, or Guam.
• Shipping method and tracking: Depending on the fixture, delivery may use air or sea freight followed by a local courier. We email tracking when your order ships; it may take 24–72 hours to become active.
• Large deliveries: Orders of $500 or more, and large chandeliers sent by freight, require an adult signature (18+) on delivery.
• Project deadline: Ask us before ordering if you need the light by a specific date. Expedited options may be available for an additional fee.
• Damage or loss: Contact support@deniselamp.com within 48 hours of delivery or the expected delivery date. Include your order number and photos where applicable.

Review return eligibility and costs before ordering, especially for large or customized fixtures.

• Return window: Request a return within 30 days after carrier-confirmed delivery.
• Condition: Eligible items must be new, unused, uninstalled, in their original packaging, and accompanied by proof of purchase.
• Authorization: Email support@deniselamp.com first. If approved, we provide the return address and instructions. Please do not send an item back without authorization.
• Change of mind: For an eligible non-custom item, the buyer pays return shipping and the original outbound shipping cost incurred by Denise Lamp.
• Damage, defects, or wrong item: Send your order number and clear photos or video so we can review a replacement part or other resolution. Return shipping for a confirmed error on our part is covered by us.
• Custom items: Custom-made products are excluded from ordinary change-of-mind returns. Contact us if a custom item arrives damaged or incorrect.
• Review and refund: We respond to return requests within 3 business days and inspect received returns within 3 business days. Approved refunds go to the original payment method within 5–7 business days after inspection; your bank may need more time to post them.

Our Trade Program supports lighting purchases for professional and multi-room projects.

• Who can apply: Interior designers, decorators, architects, contractors, developers, hotel owners, and other project professionals.
• Application: Submit the online form with your business details. Approved applicants receive trade account information by email.
• Trade pricing: Approved members can discuss tiered pricing for their selected products and project quantities.
• Project support: A dedicated account contact can help with product selection, specifications, and ordering questions.
• Custom specifications: Ask about available finishes, drop lengths, and wiring requirements for your project.
• Large orders: Discuss bulk purchasing, payment arrangements, and delivery planning with our team before placing an order.

Tell us about your space and the fixture you have in mind so we can review what is possible.

• Available options: Selected fixtures may be customized in size, finish, hanging length, and other available details.
• Scale and clearance: Share room dimensions, ceiling height, and desired fixture size or drop so we can review the proportions.
• Finish and suspension: Ask about available finishes, downrods, chains, and cables for the selected fixture.
• Your reference: Send a product link, inspiration photo, sketch, or design drawing for our team to review.
• Request details: Include dimensions, quantity, finish preferences, project timeline, and any special requirements in the request form.
• Quote and timing: Ask us to review the available specification, price, and estimated production and delivery timing for your design before placing an order.