Refund policy

At Denise Lamp, we want you to feel confident when shopping with us. If you need to return an eligible item, please review the following policy.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

The 30-day return period begins on the date your delivery is confirmed by the carrier's tracking system. Return requests submitted after this period will not be accepted.

To be eligible for a return, your item must be:

New and unused
Uninstalled
In its original packaging
Accompanied by a receipt or other proof of purchase

To start a return, please contact us at support@deniselamp.com.

If your return is approved, we will provide the return shipping address and instructions on how and where to send your package.

Items sent back without first requesting and receiving return authorization will not be accepted.

How to Cancel an Order

1. Cancellation Before Production

You may cancel your order free of charge within 24 hours of receiving your order confirmation email, provided your order has not yet entered production.

If your order has not entered production, we will issue a full refund.

If your order has already entered production, any costs that have already been incurred will be deducted from your refund. The specific amount will depend on the current production status of your order.

To request a cancellation, please contact us at support@deniselamp.com as soon as possible.

2. Cancellation After Shipment

Once the product has left our warehouse, the order can no longer be canceled.

However, you may request a return after receiving the item, provided it meets the requirements of our 30-Day Return Policy.

Don't Need a Full Return? We Can Replace Damaged or Defective Parts

If any part of your product is damaged during shipping or a defect is discovered during installation, we will replace the affected part free of charge.

Please contact us at support@deniselamp.com and provide:

Your order number
Photos and/or videos showing the damage or defect

Our customer service team will review the information and provide instructions for the next steps.

Can I Return an Item I Simply Don't Like?

Yes. Returns are accepted as long as all of the following conditions are met:

The product was not custom-made to your specific requirements.
The return request is submitted within 30 days of receiving the package.
The product is packed in its original packaging.
The product is new and has not been installed.
If there are crystals inside the package, the crystals must be properly wrapped and protected.

Damages and Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible so we can evaluate the issue and make it right.

Please provide your order number and photos and/or videos of the issue when contacting us.

Exceptions / Non-Returnable Items

Products that are damaged or lost by the customer cannot be returned.

Custom-made products are also not eligible for return, as stated in our return requirements above.

Exchanges

The fastest way to get the product you want is to return your eligible item first.

Once your return has been accepted, you can place a separate order for the new item.

General Return Process

Step 1 — Initiate a Return

Email us at support@deniselamp.com with:

Your order number
Photos and/or videos of the item
The reason for your return

Step 2 — Return Review

We will review your request and respond within 3 business days with instructions on how to proceed.

Please make sure the product is unused, undamaged, and in its original packaging.

Do not ship the product back before receiving return authorization from Denise Lamp.

Step 3 — Ship the Item Back

If your return is accepted, we will provide the return address and instructions on how and where to send your package.

We recommend using a shipping method that provides tracking information and a signature or delivery confirmation.

Step 4 — Inspection and Refund or Replacement

After receiving your returned item, we will inspect it within 3 business days.

Once the inspection is complete, we will provide a replacement or issue a refund, depending on the approved return resolution.

Return Shipping Costs

1. Returns Due to Our Mistake

If the return is due to an error on our part, such as:

An incorrect item was shipped
The product has a quality issue
An incorrect delivery address was provided by us

we will provide a full refund, including the return shipping cost.

2. Returns Due to the Buyer's Reasons

If the return is due to the buyer's reasons, such as:

You simply do not like the product
You ordered the wrong item or size
You provided an incorrect or incomplete shipping address

the buyer is responsible for:

The return shipping cost to our warehouse
The original outbound shipping cost incurred by Denise Lamp

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 5–7 business days.

Please note that after we issue your refund, your bank or credit card company may require additional time to process and post the refund to your account.

If you have not received your refund within 5–7 business days, please:

Check your bank account or credit card account again.
Contact your bank or credit card company.
If you have completed these steps and still have not received your refund, contact us at support@deniselamp.com.

Return Address

Please contact our customer service team before sending any return.

Once your return request has been approved, we will provide the appropriate return address and instructions.

Denise Lamp
Email: support@deniselamp.com
Phone: (657) 247-9027
Service Hours: Monday–Saturday, 9:00 AM–7:00 PM (MT)

Please do not send returns to an address without first receiving return authorization and return instructions from Denise Lamp.