• 5 stars: 4 (100%)
  • 4 stars: 0 (0%)
  • 3 stars: 0 (0%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
E
Eric Steven Palmer

Arrived safely in heavy-duty packaging with zero broken glass. It takes two people to install because of the weight, but it looks incredible hanging in our stairwell. Super happy with the purchase.

D
Daniellemmarie

Photos don’t do it justice! It fits our two-story foyer space perfectly and sparkles like crazy at night. Took a while to hang all the crystals, but so worth it!

T
Timothy Scott Miller

Installed this multi-tier crystal chandelier in a client’s two-story entrance, and it completely transformed the entire space.

The build quality on the framework is solid, and the cascading crystal strands create an incredible focal point against the tall windows. Unpacking and hanging each crystal tier takes time and proper scaffolding, but the end result looks like a million dollars. Client was thrilled.

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Rachel Amanda Reynolds

We needed a massive tiered light to anchor our two-story dining space with arched windows, and this chandelier exceeded expectations! The crystal strands reflect natural light during the day and look breathtaking illuminated at night.

Definitely hire professional electricians to mount it and hang the crystals—it took our team a few hours given the height, but the dramatic result is 100% worth it.

FAQs

How long will my order take to arrive?

Orders are typically processed within 5–10 business days. Custom orders may take 7–15 business days.

Once your order ships, estimated transit times are:

  • Air Freight: 12–15 days
  • Sea Freight: 30–45 days
  • Express Shipping: 7–10 days

Free shipping is available on all orders. Expedited shipping is available upon request.

Is installation required, and do you provide installation instructions?

Professional installation by a qualified electrician is required. Each fixture includes installation hardware and instructions.

Need help during installation? Contact our support team for online installation assistance.

What is your return policy?

We offer 30-day returns from the date your order is delivered. Items must be unused, undamaged, and in their original packaging.

Customers are responsible for return shipping costs. Certain exceptions may apply.

Orders canceled within 24 hours of purchase are eligible for a full refund. After 24 hours, a handling fee may apply. Orders that have already shipped are handled under our return policy.

To start a return or cancellation request, contact support@deniselamp.com.

What happens if my order arrives damaged or has a quality issue?

Please contact us as soon as possible after receiving your order if you notice any damage or quality issue.

To help us resolve the issue quickly, we may ask for a few photos or additional details about the item.

For shipping damage or product issues that affect normal use, we can arrange a replacement or another appropriate solution based on your order details.

How can I contact your support team?

Our support team is here to help with product questions, orders, installation assistance, and after-sales support.

Email: support@deniselamp.com
Phone: +1 (657) 247-9027