Amaya Round Chandelier 5/7-Light

Plan your delivery with the size of your fixture and your installation date in mind.

• Processing: Standard fixtures take 3–7 business days to prepare; custom or oversized fixtures take 7–15 business days. Processing starts after order confirmation and payment. Business days are Monday through Friday excluding applicable public holidays.
• Delivery estimate: After dispatch, fixtures under 30 inches take an estimated 6–12 business days in transit; fixtures 30 inches or above typically travel by sea in 4–5 weeks. Add the applicable processing period to estimate delivery.
• Shipping area: Eligible addresses in the 48 contiguous United States receive free standard shipping with no minimum. Contact us before ordering for Alaska, Hawaii, Puerto Rico, other U.S. territories, or remote areas to confirm availability, freight, and timing. Additional charges require advance approval. P.O. Boxes and APO/FPO/DPO addresses are not supported.
• Shipping method and tracking: Depending on the fixture, delivery may use air or sea freight followed by a local courier. We email tracking after dispatch. Numbers usually activate within 24 hours; the first tracking updates may take 48–72 hours. Holidays and busy periods can extend this timing.
• Duties and taxes: The product price includes all applicable duties and taxes. No additional duties or taxes are due on delivery.
• Large deliveries: Orders of $500 or more, and large chandeliers sent by freight, require an adult signature (18+) on delivery.
• Project deadline: Ask us before ordering if you need a particular delivery date. Eligible express / air shipments take an estimated 5–10 days after dispatch; availability and any additional fee are confirmed before ordering.
• Cancellations: Within 24 hours of placing the order, cancellation is free if production has not started. Later requests are reviewed; incurred production costs are deducted. Orders cannot be canceled after dispatch.
• Damage or loss: Contact support@deniselamp.com promptly about damage, tracking problems, or an order overdue beyond its estimated delivery window. Include your order number, a description, and photos where applicable.

Review return eligibility and costs before ordering, especially for large or customized fixtures.

• Return window: Request a return within 30 days after carrier-confirmed delivery.
• Condition: Eligible items must be new, unused, uninstalled, in their original packaging, and accompanied by proof of purchase.
• Authorization: Email support@deniselamp.com first. If approved, we provide the return address and instructions. Please do not send an item back without authorization.
• Change of mind: For an eligible non-custom item, the buyer pays return shipping and the original outbound shipping cost incurred by Denise Lamp.
• Damage, defects, or wrong item: Send your order number and clear photos or video so we can review a replacement part or other resolution. Return shipping for a confirmed error on our part is covered by us.
• Custom items: Custom-made products are excluded from ordinary change-of-mind returns. Contact us if a custom item arrives damaged or incorrect.
• Review and refund: We respond to return requests within 3 business days and inspect received returns within 3 business days. Approved refunds go to the original payment method within 5–7 business days after inspection; your bank may need more time to post them.

Our Trade Program supports lighting purchases for professional and multi-room projects.

• Who can apply: Interior designers, decorators, architects, contractors, developers, hotel owners, and other project professionals.
• Application: Submit the online form with your business details. Approved applicants receive trade account information by email.
• Trade pricing: Approved members can discuss tiered pricing for their selected products and project quantities.
• Project support: A dedicated account contact can help with product selection, specifications, and ordering questions.
• Custom specifications: Ask about available finishes, drop lengths, and wiring requirements for your project.
• Large orders: Discuss bulk purchasing, payment arrangements, and delivery planning with our team before placing an order.

Tell us about your space and the fixture you have in mind so we can review what is possible.

• Available options: Selected fixtures may be customized in size, finish, hanging length, and other available details.
• Scale and clearance: Share room dimensions, ceiling height, and desired fixture size or drop so we can review the proportions.
• Finish and suspension: Ask about available finishes, downrods, chains, and cables for the selected fixture.
• Your reference: Send a product link, inspiration photo, sketch, or design drawing for our team to review.
• Request details: Include dimensions, quantity, finish preferences, project timeline, and any special requirements in the request form.
• Quote and timing: Ask us to review the available specification, price, and estimated production and delivery timing for your design before placing an order.